SHIPPING & RETURNS
SHIPPING – UNITED STATES & CANADA
We do not process or ship orders on weekends or holidays.
Kahlmi™ is not responsible for lost or stolen items once they have been processed through USPS, UPS or FedEx. It is customer's responsibility to contact the carrier regarding a lost or stolen package.
LOST OR DELAYED PACKAGES:
If your tracking information has reported a successful delivery but you have not received it, please contact USPS at 1-800-222-1811.
Unfortunately, Kahlmi™™ is not responsible for lost or missing packages that have been successfully delivered to the shipping address associated with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds or replace items in lost packages.
If your package tracking is stuck while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
SHIPPING – INTERNATIONAL:Shipping costs and shipping duration vary by country and will be reflected at checkout.
Customers have the option to pay duties and taxes at checkout. If you choose duties unpaid, it is possible that your shipment may be delayed in customs. We recommend you contact local tax or customs authorities prior to ordering so you are not surprised by unexpected charges.
Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, unfortunately, Kahlmi™ does not have control of this process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier.
If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order is also not refundable.
Due to our fast, same day packing and shipping we cannot guarantee your order will be able to be cancelled. If you would like to cancel, please immediately email firstname.lastname@example.org with the subject line: CANCEL ORDER and your order number. Please note our fulfillment center starts at 5am MST while our customer service does not start until 8am PST so if you email to cancel an order during the night (or over the weekend), it will not be received before being packed.
HOW DO I MAKE A RETURN?:
At Kahlmi™, we strive to make your parenting journey as calm and smooth as possible. As part of that, we want to make sure that you have a great working product and a fast and easy return process. Get in touch with us so we can help provide guidance for getting the most out of your daily baby massage experience.
In order to return your product it must be within 30 days of purchase on our website. Please reference your order number when contacting us.
The product must not be damaged and should be in good working condition. The merchandise should be returned in its original packaging.