GENERAL

Why do I need a massage tool?

We all tend to forget about the simplest things, all the time (parent brain anyone?). Baby massage is not an exception. Apart from being a beautiful item to display, the Kahlmi is your physical reminder to connect with baby. Kahlmi’s ease of use and friendly design creates a daily habit and consistent use which has been shown to help baby’s psychosocial,
neurological and physical development.

Can’t I just use my hands to massage baby?

Our mission is to empower and educate parents to perform massage and experience the benefits of nurturing touch for themselves and their family. That said, we developed Kahlmi as an enhancement tool to help aid parents in performing massage. We found that the majority of parents experience a barrier to doing baby massage and that the Kahlmi massage wand helps them establish a quick and immediate connection and daily routine. Babies respond quickly and joyfully to the Kahlmi massage wand and learn to expect the soothing vibrations. Combined with your hands, the Kahlmi becomes a natural and joyful part of the massage routine.

SAFETY

Is Kahlmi safe for baby?

Kahlmi exceeds all EU and US safety certifications and has been tested by independent
third-party laboratories. It is baby safe & non-toxic and contains no BPA, PVC, LEAD and PHTHALATES.

Kahlmi uses the same low frequency vibration found in neonantal percussors. These devices are used by respiratory therapists and have been shown to be safe and effective for neonatal applications. Babies love vibrations because it mimics their experience in the womb. Many products on today’s markets (swings, rockers, bassinets, etc.) use gentle vibrations that mimic the womb, which help babies find comfort and relaxation. While many of these products encourage separation of baby and caretaker, Kahlmi is designed to be the first interactive device that brings parents and babiescloser together. Calming vibrations engage baby’s developing tactile senses while allowing parents to engage in a bonding experience that will have a positive impact on both the baby and parent.

At what age can I use Kahlmi?

The Kahlmi is designed to be used with babies/tots ages 0-3+ year old. It is never too early or too late to introduce Kahlmi to baby. In fact, you can start massaging baby at birth by gently laying them on your chest and massaging their arms, back, neck, and legs. Once they are 3 weeks old, you can perform a full-massage when they are lying down. The Kahlmi is designed with three low-level vibrational settings so you can experiment to see which setting your baby likes best. Some older babies may need a little more time to adjust to daily massage. As with any routine, the key is to keep trying even a few minutes each day until your baby starts to anticipate your bonding time.

Are there instructions for using the Kahlmi massage wand?

Yes, at Kahlmi we know that the best baby massage starts with your decision to start performing massage on a consistent, daily basis. While there are many best practices, here is a quick guide (link to user manual) to getting you started. While you will want to follow these simple massage guides, feel free to experiment with the wand and your hands to see what baby responds to most. There is no such thing as the perfect technique, perfect baby or the perfect parent. Baby massage is an interactive activity where you learn all about your baby’s likes and dislikes. It’s part of a long journey of getting to know each other and bonding that will last a lifetime. 

How often should I massage baby with Kahlmi?

A daily massage habit has been shown to improve baby’s growth, neural and
cognitive development. The effects of Kahlmi are cumulative, meaning that the more
you use it, the more benefits it will have for baby as well as parents. Use the Kahlmi as
much as you’d like to help soothe baby at home and on the go while visiting the doctor,
running errands or gatherings with family. Many parents report using Kahlmi 1-2 times a day, with morning and bedtime as the ideal times to massage baby.

What is my baby doesn’t like the Kahlmi or baby massage?

As we all know, trying to predict your baby’s moods and preferences is not always easy. The one thing we can predict about babies is that they are entirely unpredictable. Through our research, we have discovered that main barrier to baby massage is parental frustration. Many parents have clear ideas about how massage should go and how babies should react, but it’s often not the case. Like any new sensation or activity, it takes time and consistent effort to establish a daily habit. We love hearing stories from parents whose babies went from being massage-resistant to loving their daily massage time. All it takes is a little time and dedication, and you will see a marked change in your baby both physically, emotionally and psychologically.

How do I know if baby is ready for massage?

Every massage needs to start with a question.“Are you ready for a massage?” Getting permission from your baby may seem silly, since they can’t answer you verbally but you will soon learn that babies communicate wonderfully through gestures and other cues. Baby learns to anticipate the question and will follow certain yes or no indicators:
Yes to massage:Smiling, making eye contact, reaching for you, happy wiggling.
No to massage:Crying, tensed muscles, clenched fists, squirming away.
And keep checking in with your baby during your massage practice. Look out for your baby’s cues throughout the massage and listen to what he/she is saying.

Can baby hold the Kahlmi on their own?

We have designed the Kahlmi wand to be easily grasped by baby’s tiny hands to learn self-soothing. Babies naturally gravitate toward Kahlmi soft vibrations and enjoy feeling the calming effects and handling the wand. Kahlmi is great for baby to hold when you need them to calm down, during diaper changes and any time baby needs a little extra soothing. Always supervise baby while they are holding Kahlmi.

What are the best times to massage baby?

Morning and bedtime are great times to begin massage. Look for signs that they are in a quiet “quiet alert” state, which is usually after a bath or after a nap or sleep. Always wait 30-45 minutes after a feed before you massage if possible.

For how long should I massage baby each time?

You will need to be flexible and take the lead from your baby. If baby gets fussy, you can always try later. Shorter and often massages are best when babies are under 3 months and you can extend your massage sessions as baby gets older little by little, to 10-20 minutes twice a day.

Can I massage my mobile toddler or older child with the Kahlmi wand?

The need for touch and massage does not diminish just because baby becomes gets older and more physically independent. Children enjoy positive touch, massage and interactive at all ages. You may just need to incorporate songs, music, floor mirror, movement and toys to keep them from getting distracted or moving too much.

Where is the best place to massage baby?

In a safe place free from any child hazards. A mat or soft rug on the floor is a great idea, but try to have some support for your back. Keep lights low, add in some soft music, and keep the room warm if you are removing clothes. Turn off your phone and try to give your baby your undivided attention. If you have older children, you can invite them to join and watch.

CARE

How do I care for and clean the Kahlmi?

The Kahlmi wand uses edible-grade silicone and is anti-microbial which means you can just use a damp washcloth to wipe it down after use. While the Kahlmi is water resistant and great for bathing your baby, you won’t want to submerge it in water. Always clean Kahlmi after every use. You should store Kahlmi away from extreme heat or cold. Caution: Do not use oil-based products any lotion with Kahlmi as it can lead to corrosion. Do not use abrasive cleaners, alcohol, benzene, acetone or chemical cleaners on your Kahlmi wand as it may damage the finish.If you would like to perform an oil based massage on baby, use your Kahlmi wand first and then finish with an oil massage using just your hands.

SHIPPING & RETURN POLICIES

Where in the world do you ship?

All over! We ship everywhere in the United States, including Hawaii and Alaska, APO/FPO and US territories. We also ship internationally (international shipping rates apply).
Don’t see your home on the list? Reach out to support@kahlmi.com and let us know. Your feedback will help us prioritize as we grow and add new international shipping destinations.

What is your shipping policy?

For the US, we provide free shipping (Hawaii, Alaska, Guam, Puerto Rico & international not included). We ship your order within 2-3 business days via Priority Mail (2-3 business days). Please note, these are estimated delivery times, and shipments to Puerto Rico, Alaska, Guam & Hawaii may take longer. Please note we do not process or ship orders on weekends or holidays. Kahlmi™ is not responsible for lost or stolen items once they have been processed through USPS, UPS or FedEx. It is customer’s responsibility to contact the carrier regarding a lost or stolen package. For international shipping, we ship your order within 4-5 business days. Shipping rates are dependent on size/weight of the package and where specifically it’s being shipped to. Standard and Expedited shipping charges will be calculated for you prior to checkout so you will know exact shipping fees prior to committing to the purchase.*Please note that Kahlmi does not add taxes/duties for international orders, these are based on size/weight once the package arrives in your country. They will be due to the carrier service prior to delivery.

How do I check the status of my order?

We will send you a confirmation email once it’s shipped so you can track your order’s progress.
Use the tracking number in your shipping confirmation email to track its progress. It takes 2-3 business days for an order to be processed and picked up by our shipping partners. Once it’s scanned, we’ll email you a tracking number and link. If you have any questions on the status of your order, please feel free to contact support@kahlmi.com with your order number.

What is your return policy?

We know babies love Kahlmi and are sure yours will love it, too. Give them time to
get used to the sensation and massage in general, and in no time they will begin to look forward to this soothing massage experience. If for some reason, baby and mama want to return Kahlmi, we offer a full 30-day money-back guarantee.