Due to our fast, same day packing and shipping we cannot guarantee your order will be able to be canceled. If you would like to cancel please immediately email  with the subject line: CANCEL ORDER and your order number. Please note our fulfillment center starts at 5am MST while our customer service does not start until 8am PST so if you email to cancel an order during the night (or over the weekend), it will not be received before being packed.

Have a question or need help? Email:



To start a return visit our return center here.

At Kahlmi™, we strive to make your parenting journey as calm and smooth as possible. As part of that, we want to make sure that you have a great working product and a fast and easy return process. Get in touch with us so we can help provide guidance for getting the most out of your daily baby massage experience.

Have Questions? Get in touch (contact) or email us at

In order to return your product it must be within 30 days of purchase on our website. Please reference your order number when contacting us.

The product must not be damaged and should be in good working condition. The merchandise should be returned in its original packaging.


For U.S. customers, we will provide you a return label for a faster refund and an easy way to track your return. Once we receive your package, we will inspect it to make sure it qualifies for return or is defective. This may take up to one week. Please allow at least 1 week for us to process your refund.